TERMS & CONDITIONS

Effective Date: 14 September 2026

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products and services from Perfect Ten Skincare and Cosmetics Ltd. (“we”, “us”, “our” or the “Company”).

Please read these Terms carefully before using our website or placing an order.

By accessing our website or purchasing products from us, you agree to these Terms. Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

Perfect Ten Skincare and Cosmetics Ltd. operates this website and provides the products and services made available through it.

Our contact details are:

Perfect Ten Skincare and Cosmetics Ltd.

Address:
1 Harley Street
London
W1G 9QD
United Kingdom

Email: Contact@PerfectTenSkincare.co.uk

2. USING OUR WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to our website, systems or networks

  • Introduce viruses, malware or other harmful technology

  • Interfere with the proper operation or security of our website

  • Scrape, copy or systematically extract website content without permission

  • Use our intellectual property without authorisation

  • Impersonate another person or provide deliberately false information

We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been breached.

3. YOUR ACCOUNT

Certain features of our website may allow or require you to create an account.

You are responsible for ensuring that the information you provide is accurate, complete and kept up to date.

You are responsible for maintaining the confidentiality of your login information and should notify us promptly if you believe your account has been accessed without authorisation.

You must not create an account using another person's identity or provide false or misleading information.

4. AGE REQUIREMENTS

You must be legally capable of entering into a contract to purchase products through our website.

If you are under 18, you should only use our website and purchase products with the involvement and permission of a parent or legal guardian.

5. OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, ingredients, specifications, sizes and other information displayed on our website are accurate.

However, product packaging, presentation and appearance may occasionally vary from images displayed online.

Colours may also appear differently depending on your device, screen or display settings.

We reserve the right to improve, modify or discontinue products from time to time.

Where applicable, you should always read the product packaging, ingredient information, instructions and warnings before use.

6. SKINCARE INFORMATION

Information provided through our website, social media, marketing materials or other services is provided for general informational and cosmetic purposes.

Unless expressly stated otherwise, our products and content are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Individual results may vary depending on factors including skin type, routine and product usage.

If you have a medical condition, severe skin concern, known allergy or are uncertain whether a product is suitable for you, you should seek appropriate professional advice before use.

Always follow the directions and warnings provided with the relevant product.

7. PLACING AN ORDER

When you place an order through our website, you are making an offer to purchase the products contained within your order.

After placing an order, you may receive an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

A binding contract between you and us is formed when we accept your order, which will normally occur when your order is confirmed for fulfilment or dispatched.

We reserve the right to decline an order where there is a legitimate reason to do so, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • We identify an obvious pricing or description error

  • We reasonably suspect fraud or misuse

  • Delivery restrictions prevent us from fulfilling the order

  • You do not meet applicable eligibility requirements

Where payment has already been taken for an order that we cannot fulfil, we will arrange an appropriate refund.

8. PRICES AND PAYMENT

Prices displayed on our website will be shown in the applicable currency and, where required, will include applicable taxes.

Delivery charges and any other applicable charges will be displayed during checkout before you complete your purchase.

Prices may change from time to time. Changes will not normally affect orders that we have already accepted.

We accept payment through the payment methods displayed during checkout.

Payment must be successfully authorised before an order can be fulfilled.

9. INTERNATIONAL ORDERS, TAXES AND DUTIES

For orders delivered outside the United Kingdom, additional customs duties, import taxes, tariffs, handling charges or other fees may apply.

Unless expressly stated otherwise during checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

Such charges are imposed by local authorities or other third parties and are outside our control.

Customers ordering internationally are responsible for complying with applicable import requirements within the destination country.

10. DELIVERY

We will aim to dispatch and deliver orders within the estimated timeframes provided during checkout or elsewhere on our website.

Delivery times are estimates unless we expressly agree otherwise.

Delays may occasionally occur because of circumstances outside our reasonable control, including courier delays, customs processing, severe weather, transportation disruption or other events.

You are responsible for providing a complete and accurate delivery address.

Where an order cannot be delivered because incorrect or incomplete information has been provided, additional delivery charges may apply if the order needs to be resent.

Nothing in this section affects any delivery rights you have under applicable consumer law.

11. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel an order, return products or receive a refund will depend on the circumstances and applicable consumer law.

Where you are legally entitled to cancel an online purchase, you may exercise that right within the applicable statutory cancellation period.

Certain products may be exempt from cancellation or return rights where permitted by law, including sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.

This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

Further information about returns, refunds and cancellations may be provided in our separate Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy or these Terms limits your statutory rights.

12. PROMOTIONAL CODES AND OFFERS

From time to time, we may offer promotional codes, discounts, gifts, bundles or other promotional offers.

Unless stated otherwise:

  • Promotions cannot be exchanged for cash

  • Promotional codes cannot be combined with other offers

  • Promotions may have eligibility requirements or expiry dates

  • Promotions are subject to availability

  • We may withdraw or amend a promotion where reasonably necessary

We reserve the right to reject the use of promotional codes where we reasonably believe they have been obtained, distributed or used fraudulently or contrary to the terms of the promotion.

13. INTELLECTUAL PROPERTY

All intellectual property rights relating to our website, branding, products and content belong to us or our licensors.

This includes, where applicable:

  • Brand names

  • Trade marks

  • Logos

  • Product names

  • Product designs

  • Packaging

  • Photographs

  • Videos

  • Graphics

  • Website designs

  • Written content

  • Marketing materials

  • Software and other digital content

You may access and use our website for your personal, non-commercial use.

You must not copy, reproduce, modify, distribute, publish, commercially exploit or otherwise use our intellectual property without our prior written permission except where permitted by law.

14. REVIEWS AND USER-GENERATED CONTENT

Where we allow customers to submit reviews, photographs, videos, comments or other content, you remain responsible for the content you submit.

You must not submit content that:

  • Is unlawful, defamatory, threatening or abusive

  • Infringes another person's intellectual property or privacy rights

  • Contains deliberately false or misleading information

  • Contains malicious software

  • Constitutes spam or unauthorised advertising

Where you submit content to us for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and communicate that content in connection with our business, subject to applicable law and any specific permissions agreed with you.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, payment providers, social media platforms or other services.

These third-party services operate independently from us.

We are not responsible for their content, availability or practices, and your use of third-party services may be governed by their own terms and privacy policies.

16. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly, but we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend, restrict or modify our website for maintenance, security, technical, operational or other legitimate reasons.

17. OUR LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Where you purchase products as a consumer, we are not responsible for business losses, including loss of profit, revenue, business opportunity or commercial interruption arising from your personal use of our products.

Nothing in these Terms affects your statutory consumer rights.

18. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include natural disasters, extreme weather, transportation disruption, industrial action, failures of telecommunications or infrastructure, governmental action, epidemics, pandemics, war, civil unrest or other circumstances that we could not reasonably prevent.

Where such circumstances materially affect an order, we will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

19. PRIVACY AND DATA PROTECTION

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for further information about how we collect, use, store and protect personal information.

20. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, products, website, operational requirements or applicable law.

The version applicable to your purchase will generally be the version in force when you placed your order.

Updated Terms will be published on our website together with the relevant effective date.

21. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

22. NO WAIVER

If we delay exercising or enforcing any right available to us under these Terms, this does not mean that we have waived that right.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory protections provided by the laws applicable to you.

Nothing in these Terms is intended to deprive you of any mandatory consumer protection rights available under applicable law.

24. CONTACT US

If you have any questions regarding these Terms, an order or our services, please contact:

Perfect Ten Skincare and Cosmetics Ltd.

Email: Contact@PerfectTenSkincare.co.uk

Address:
1 Harley Street
London
W1G 9QD
United Kingdom

Please retain a copy of these Terms for your records.